The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Retreat
The spa experience was revitalizing, offering a peaceful atmosphere and breathtaking views that enhanced my relaxation.view full review
Kid-Friendly Pools
The pool area was wonderful, especially the children's pool, which was perfect for my kids to enjoy safely.view full review
Tasty Buffets
The all-inclusive dining was impressive, with a diverse selection of meals that kept our taste buds excited every day.view full review
Immaculate Room
Our room was kept spotlessly clean throughout our stay, making it a warm and inviting space to return to each day.view full review
General
No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Table tennis
Yoga class
Aerobics
Fishing
Services
Paid shuttle service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
Restaurant
Poolside snack bar
Snack bar
Outdoor dining area
Children
Cots
Babysitting/Child services
Board games
Children's pool
Water slides
Children's play area
Toys
Kids club
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Sauna
Massage
Open-air bath
Public Bath
Pool with view
Shallow end
Room features
Air conditioning
Sitting area
Dressing area
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Show more
Location
Blvd. Kukulcan Km 12.5,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
street view
Blvd. Kukulcan Km 12.5,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
CancunMexico
Avenida Kukulkan
1.1
km
Museum
Museo Subacuatico de Arte
990 m
Blvd. Kukulcan Km 4 Hotel Zone
Museo de Arte Popular Mexicano
820 m
Beach
Playa Marlin
1.1
km
Mall
Luxury Avenue
1.3
km
Blvd. Kukulcan km 12.5
Museo Sensorial del Tequila
1.1
km
Shopping Area
Flamingo Mall
620 m
Mall
Kukulcan Plaza
1.3
km
Shopping Area
Luxury Avenue Cancun
1.3
km
Blvd. Kukulcan
Parque Ventura Cancun
820 m
Blvd. Kukulcan 13
Marlin Beach
990 m
Night club
Coco Bongo
2.8
km
Blvd. Kukulcan Km 9
Cancun Convention Center
2.9
km
Chetumal Km 36. 5
Water Park at The Grand
1.5
km
Beach
Chac Mool Beach
2.3
km
Night club
The City Nightclub
2.8
km
Night club
Palazzo
3.0
km
Blvd. Kukulcan
Dolphinaris Cancun
2.4
km
Night club
H Roof
2.3
km
Beach
Playa Forum
2.8
km
Night club
Daddy'O
2.8
km
Beach
Mandala Beach Club
2.9
km
Nearby
Mall
La Isla Shopping Village
410 m
Blvd. Kukulcan Km 12
Yamil Lu'um Archeological Site
100 m
Punta Nizuc - Cancun 1835
Scorpion's Temple ruins
80 m
Aquarium
Interactive Aquarium
340 m
Museum
Cancun Wax Museum
410 m
Shopping Area
Fashion Harbour
370 m
Mall
La Madonna
350 m
Park
arte Garden
370 m
Restaurants
Pepe's pier
390 m
Royal pier
La 3a Ronda Cancun
660 m
Blvd. Kukulcan
Santos Mariscos
370 m
Blvd. Kukulcan Km. 12.7
BeachWalk Restaurant
370 m
Boulevard Kukulcan Km 14.5
Cheesters
370 m
Blvd Kukulcan Km 15
Baskin Robbins El Parian
370 m
Boulevard Kulkulman
Italiannis
370 m
Plaza la Isla
Italianis
380 m
Kukulcan Blvd 9
Haagen-Dazs
1.2
km
Blvrd Kukulkan Plaza Caracol Shopping Center
Hooters
1.2
km
Boulevard Kukulkan Km. 12.5 Plaza La Isla Cancun
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Clean
Spacious
Cultural variety in dining
Limited breakfast options
7.8/10
Very good
Rooms
7.9
Location
8.4
Service
8.1
Dining
7.0
Guest reviews
7.8/10
based on 8 reviews
4/5
based on 5220 reviews
7.5
7.5/10based on 1217 reviews
#77 of 188 hotels in Cancun based on Tripadvisor
Joe
United Kingdom,
May
2024
8.4/10
My Honeymoon stay was delightful! The room was fantastic and extremely clean, offering more than enough space for the two of us. The hotel has a nice, cool ambiance, and the room was huge, modern, and lovely. The service was really friendly and helpful, making our experience special. The location is great, right across the road from a mall, and close to a prime beach in Cancun. The dining was okay, with a good selection, but it felt like it was trying to please too many cultures.
Rooms
9.0
The rooms are clean and well-kept, offering a modern and spacious experience.
Service
8.0
The staff was really friendly and helpful, making our stay enjoyable.
Location
9.0
The location is fantastic, with great proximity to a mall and a prime beach. Perfect for a Honeymoon!
Dining
7.0
The dining experience had a good selection but seemed to cater to various cultures, which was not ideal for us.
Facilities
9.0
The hotel offers excellent amenities and services for a comfortable stay.
Clean
Cultural variety in dining
E.
United States,
April
2024
8.0/10
The hotel has clean rooms and great service, but the location and dining experience had some issues. The rooms were comfortable and well-maintained, although some lacked views. The service was welcoming and friendly, catering to special occasions. The location was convenient but crowded, with a significant improvement once a key staff member returned. The dining options varied, with special consideration needed for dietary restrictions.
Rooms
8.0
I thought that was great is clean, although some were hard to access on the ground floor with no view.
Service
9.0
The staff overall were very friendly and went above and beyond, especially for our anniversary dinner with 14 people.
Location
8.0
The location is very good, outstanding with a shopping mall a quick 5-minute walk away, though it can get crowded with other hotels and businesses at times.
Dining
7.0
The dining experience was a mix; the buffet options were poor, but the chef was accommodating if custom requests were made.
Facilities
8.0
Regarding additional facilities, there were car hire, dry cleaning, housekeeping, shops, commercial services, laundry, shuttle service, including paid options, welcome drinks, and tours/ticket assistance available.
Alan
United States,
February
2024
7.2/10
My stay at the hotel was delightful. The rooms were nice and spacious, perfect for our group of four, although there was an additional fee for certain amenities that were initially listed as included. Being situated in the bungalows right on the beach was a highlight.
Rooms
8.0
The rooms were spacious and provided plenty of space for the four of us.
Service
7.0
The service was very friendly and accommodating, although there were some issues with towels being removed.
Location
9.0
The location was fantastic, close to the beach and with a cool breeze at night. It was convenient for accessing the nightlife in Cancun.
Dining
5.0
The dining options were limited, offering more choices for evening main courses than breakfast. The quality was average at best.
Facilities
7.0
The facilities were nice and well-kept, with a range of services available for an extra charge.
Gene
United States,
October
2023
8.4/10
My stay at the hotel was a mixed experience. The first room I had was a studio with no balcony and non-openable windows, and the air conditioning was not very effective. However, when I was moved to a room with a balcony, it was slightly better. On the upside, the room was always clean during my one-week stay at the end of July and beginning of August.
Rooms
7.0
The room situation was a bit challenging at first, but the one with a balcony was an improvement. Always clean.
Service
9.0
I truly appreciated the friendly and attentive service from the animation staff. They were always ready to help with any request, and the organization at the beach was on point. Throughout the day, there were entertaining activities by the pool and in the evenings at the lobby. The range of services available, from car hire to tours/ticket assistance, made my stay convenient.
Location
8.0
The location of the hotel is a real highlight, being in one of the best areas in Cancun, with a fancy and amazing appearance, including an indoor fountain. It's right by the beach, offers easy access to a shopping mall in a quick 5-minute walk, and there's a little cool ruin on the property. Despite some minor inconveniences like lots of children running around without supervision and some issues at the specialty restaurants, the overall location is outstanding.
Dining
9.0
The dining experience was fantastic overall, with a wide variety of both Mexican and international dishes. The service, especially from Felix during breakfast and lunch, was top-notch. The only downside might be for individuals with food allergies or strict vegetarians.
Facilities
9.0
The facilities at the hotel were well-maintained and offered a range of services, making my stay comfortable and enjoyable.
Henry
United Kingdom,
October
2023
7.6/10
My stay at the hotel was a mix of comfort and inconvenience. The room provided ample space, cleanliness, and quiet atmosphere, but the late readiness, lackluster view, and non-functional phone were disappointing. The service was exceptional with attentive and friendly staff offering a range of conveniences. The location was convenient for shopping and beach access, although a bit crowded. Overall, it was a decent stay with some ups and downs.
Rooms
7.0
The room was very comfortable, big, clean, and quiet. It had two TVs, a bar fridge stocked with plenty of water, and two bathrooms, but unfortunately, it wasn't ready even by 4 PM. The view of a pile of dirt with some leaves and inoperative phone were drawbacks.
Service
9.0
The service was top-notch with nice and passionate staff who were attentive, friendly, and accommodating. They provided helpful amenities like car hire, housekeeping, and shuttle services.
Location
8.0
The location was convenient for shopping and beach access, allowing easy transportation options. However, it felt a bit crowded with other hotels and businesses nearby.
Dining
6.0
The dining experience offered a variety of dishes with different themes every night.
Facilities
8.0
The facilities provided various services like car hire, dry cleaning, and tours, enhancing the overall stay experience.
Peter
United Kingdom,
September
2023
9.0/10
My stay at my parent's house was amazing! The upgrade was a pleasant surprise due to the delicious food and the missing mini-fridge in the room. We ended up with a spacious living room featuring a bar fridge with plenty of water, two big TVs in the living room and bedroom, and two bathrooms both with showers.
Rooms
10.0
The rooms were incredibly spacious and luxurious with excellent amenities, including two bathrooms and two large TVs.
Service
9.0
The staff truly made our stay unforgettable, especially during our anniversary dinner with 14 people. They were attentive, accommodating, and went above and beyond to cater to our needs.
Location
9.0
The location couldn't have been better, right across from the newly renovated La Isla Mall. The prime beachfront spot and the nearby upscale shopping area made our stay convenient and enjoyable.
Dining
8.0
The dining experience at the Ritz-Carlton was outstanding, with a variety of freshly made sandwiches that were delicious. The staff was responsive and accommodating.
Facilities
9.0
The facilities were top-notch and made our stay even more comfortable and enjoyable.
John
United Kingdom,
September
2023
7.8/10
I had a great stay at the hotel! The location was fabulous, near a lovely mall and right in front of a new Shopping center. The rooms were modern and up to date with a one-bedroom setup, living room, two bathrooms, and a balcony with a jacuzzi. The staff was friendly and engaging, making my first time in Cancun truly memorable. However, there were some issues with service and clarity, especially with directions and dinner reservations timing.
Rooms
7.0
The rooms were average but comfortable and up to date. I loved the layout with a one-bedroom setup, living room, two bathrooms, and a balcony with a jacuzzi.
Service
7.0
The staff was friendly, engaging, and eager to ensure I had a great time. However, they could improve on giving clear directions and collecting dinner reservations throughout the day.
Location
8.0
The location was fabulous, right in front of a new Shopping center and close to a lovely mall. However, there were some inconsistencies with service quality depending on who was on duty.
Dining
8.0
The dining experience was fantastic with a great variety of Mexican and worldly foods. However, the limited options without cheese and butter dressing were a downside.
Facilities
9.0
The hotel had excellent facilities including car hire, laundry, shuttle service, and more.
Jenny
United Kingdom,
May
2023
7.2/10
The hotel had its ups and downs. The rooms were a perfect spot for socializing but lacked proper ventilation in the studio. The service was a mix of overpowering scents and friendly attentiveness. The location was outstanding with some minor hiccups, and the dining options varied. Overall, a stay with its quirks.
Rooms
7.0
The rooms made a perfect spot for all of us to socialize and have privacy for sleeping. Air conditioning was an issue at first but improved in the new room with a balcony.
Service
7.0
The staff, despite the overwhelming scents, were friendly and attentive to our needs.
Location
8.0
The location was outstanding, right in the heart of the hotel zone with plenty of nearby amenities and a quick walk to a shopping mall.
Dining
6.0
The dining experience had its ups and downs, with varied options and some limitations for specific dietary preferences.
Facilities
8.0
The facilities offered a good range of services and amenities to enhance the stay.
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